Cancellation Policy
The cancellation policy outlined below takes into consideration the costs Thornapple Tours incurs long before groups ever depart. A notice of cancellation for your trip through Thornapple Tours will only be accepted from the participant or his/her legal guardian and with verification from the Group Leader/Director. Written notice is required for cancellations: the date of cancellation is determined by the date on which Thornapple Tours receives your written notice. Non-payment of installment payments may be considered a cancellation by the participant.
Should an individual cancel, there is an option to switch out with a new attendee. If the School is using the online payment function, ½ of the non-refundable deposit will be refunded to the canceling participant once the new attendee is registered and payments are caught up. The other ½ of the non-refundable deposit will be forfeited by the original participant. If there is no replacement, the cancellation policy will be followed. Trip deposits are non-refundable, but can be recovered if the participant is replaced by another participant.
In the event the trip is canceled by a “Force Majeure” (an unforeseeable circumstance out of anyone’s control that cancels the event, i.e. a US travel ban or social unrest etc.), we will work hard with our vendors to recover any monies already paid out on behalf of the group and or participants. We will then refund the payments made to us by the school or participants less any money we are unable to recover.
In the event of the cancellation or reduced size of the trip, at the request of the group, the group is responsible for all non-recoverable expenses that have been paid on their behalf by Thornapple Tours. There will also be a $50 fee per participant for a total trip cancellation. Payments made by participants, less the $50 fee will be refunded after all non-refundable expenses are paid to Thornapple Tours by the group or there is an agreement to reduce the refund by the amount of the non-recoverable expenses. We will always work with the Group Leader on the amount refunded once we know the circumstances of the cancellation.
Any refunds will be credited in the format in which they were paid.